Customer Engagement Manager
Who are we?
Tararua District Council is an inclusive organisation dedicated to enhancing community wellbeing. We are committed to diversity, have a culture built on trust and valuing individual contributions, and have a strong focus on employee development. We are looking for people who share our dedication to excellence and continuous improvement. We are guided by values of Pono, Whanake, and Whanaungatanga.
About the role
This role is responsible for providing customer centric and focused leadership to support a successful transition to a fully integrated services delivery model that brings together customer services, i-SITE, and library functions. It ensures consistency in the delivery of frontline customer services, administrative tasks, and operational support through the development of a unified and multiskilled team. The role leads services planning and delivery decision making for i-SITE and customer services and works in consultation with the District Librarian to ensure library service delivery planning is fit for purpose. In addition, the role fosters a high-performance team culture, supports staff development, manages daily operations, and drives continuous improvement initiatives.
Who we are looking for
- Strong leadership and people management skills.
- Experience managing service planning and delivery across multiple functions or sites.
- Strong understanding of customer service principles and best practices.
- Knowledge of local government services and operating environment.
- Innovative mindset with a continuous improvement focus.
What we offer
We offer a flexible working environment, competitive remuneration, and varied learning and career progression opportunities across the wider Council group. You’ll be joining a team of dedicated and respected experts working collaboratively to provide the right outcomes for our communities.
Experience the land of ranges
Tararua offers you the country lifestyle you have always dreamed of. Take advantage of adventure, scenic attractions and country hospitality at its best! If you are keen on tramping, hunting, fishing or canoeing you will be spoilt for choice. All the facilities are nearby; swimming pools, gyms, tennis courts and championship golf courses. The Tararua District provides an enviable lifestyle and work location.
Next steps…
Don't miss this fantastic opportunity to join a vibrant team and make a real difference in the Tararua community!
To view the position description and download an application form, please visit our website - Vacancies | Tararua District Council (tararuadc.govt.nz)
Applications are also available at all Council Service Centres.
For more information, please call 06-374-4080 or email: hr@tararuadc.govt.nz.
Applications close at 5.00pm on Tuesday 3rd June 2025